Missing pixels on Charge 3

[JackieWes]

My fitbit is great, but it started developing missing pixel lines recently.  Is there a fix to this?

[LiliyaFitbit]

Welcome to the Fitbit Community, @JackieWes.

I am sorry to hear your Charge 3 screen started developing missing pixel lines recently. I am glad to hear that you like your device and I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?

2. If the issue persists, try doing a long restart: 

   • Connect the device to the charging cable.
   • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
   • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
   • The device turns off.
   • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
   • Remove the device from the charging cable. The device shuts down.
   • Important: Plug the device into the charging cable again.

Let me know how it goes, I'll be around. 

[JackieWes]

I tried both resets and the screen is still missing pixels.  It seems to be getting worse.

[LiliyaFitbit]

Hi @JackieWes, thank you for your response.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Wandamartin]

Ive tried both resets and the problem is not fixed. Tried update and watch says no update needed.

[debbylynne]

Hi,

I’m having the same problem. I’ve tried restarting it several times and nothing happens. It also states all updates are current. Last week it was difficult to read and now it’s almost impossible. It seems to be tracking and syncing just unable to even tell the time because of the number of non working pixels.

Thanks in advance for any help.

Debby Brown

[Wandamartin]

Same as my phone it will link and update but the display is corrupted.

Sent from my iPhone

[LiliyaFitbit]

Welcome to the Fitbit Community, @Wandamartin @debbylynne.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I appreciate your troubleshooting efforts and the additional details. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting replies soon. 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know if you have any questions.

[SheaPose]

Hello,

I also have the same issue, it has been this way for a few weeks where I am missing lines of pixels on my screen.  I have tried the fixes listed above, but they have not solved the issue.

Thanks in advance for your attention to this matter.

Shea

[IndyWineMaker]

I have recently started having the same problem. I have tried the reset options. What is the next step?

[natbug88]

I can’t get mine to do a restart when plugged into the charger, it gives me a smiley face but doesn’t do a full restart? Is there a trick to getting it to do the 15sec restart?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SheaPose @IndyWineMaker @natbug88.

@SheaPose Thank you for joining the conversation and sharing that you're experiencing the same issue with your tracker. I appreciate your efforts to resolve this. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. 

@IndyWineMaker @natbug88 Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you have any questions. 

[jadperson]

I'm also having the same problem of missing Pixels on the clock.  I made sure the app was updated.  I get a smiley face. but no restart. 

[natbug88]

I had the same issue with it not restarting - just contact support.

[debbylynne]

Thank you for your help. Customer service got right on it. Easiest resolution to a problem ever and another reason I love Fitbit. 😁

[FlyingCupcake]

Hello, I am having the exact issues and neither reset has worked for me either. Can you please send my info to customer support as well. Thanks! 

[LiliyaFitbit]

Welcome to the Fitbit Community, @FlyingCupcake @jadperson. Thank you for your replies, @natbug88 @debbylynne. 

@jadperson I could see that our Support team got in touch with you and helped you resolve the issue. Thank you for your time and efforts.

@natbug88 @debbylynne I am glad to hear that you had a great experience with our Support team. Thank you for your feedback. 

@FlyingCupcake I am sorry to hear you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. I've sent your information to the Customer Support team and they will continue assisting you on this matter. Please keep an eye on your inbox. 

Let me know if you have any questions.