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Missing pixels on screen

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‎10-31-2019 11:42 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-31-2019 11:42 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Hello,

Had my Fitbit for few years now and just recently noticed increase in pixels missing off the screen.  Right now I'm not able to see the time and every day I seem to lose more. I have had my Fitbit for 2 years now and I would hate to get rid of it, but with seeing all the comments about issues related to missing pixels I might reconsider getting it again.  Is there a fix for missing pixels.  I try to reset it multiple times, even left it dead for few days but nothing works. 

 

Help

Anna

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎11-01-2019 13:24

‎11-01-2019 13:24

Welcome to the Community Forums @AnkaZ.

 

Thanks for bringing this to my attention, thanks for troubleshooting your device prior to posting too. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎11-02-2019 13:00

In response to RicardoFitbit

‎11-02-2019 13:00

Same issue here 😞

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0 Votes

‎11-15-2019 16:02

In response to RicardoFitbit

‎11-15-2019 16:02

Support contacted me and they were really responsive till two weeks ago.  They requested few information that I've provided right away but haven't responded to my email and few follow up emails so far.  Not sure what I can do anymore.  

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