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Multiple devices not working

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‎11-13-2022 06:00 - last edited on ‎05-03-2023 04:05 by Fitbit Moderator

‎11-13-2022 06:00 - last edited on ‎05-03-2023 04:05 by Fitbit Moderator

Has anyone had multiple devices not work? I have only had and been with fitbit about a year, but I've had 4 different devices, and they all have stopped working.

 

They have replaced them all.....but I'm tired of it! I even completely switched models, but that one just went out after 4 months! The customer service on top of that has been less than helpful. I do not want another replacement, I'm done with fitbit!

 

Has anyone else had this much of an issue?

 

 

 

Moderator Edit: Clarified Subject 

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5 REPLIES 5

‎11-13-2022 06:41

‎11-13-2022 06:41

I know you won't like this answer, but with that issues with that many different new devices . . .

I note this is your first post here.  Sometimes other users here have solutions that customer service doesn't know or "off the book" solutions that they can't offer.  It's often worth it to at least ask here before giving up.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-13-2022 06:45 - last edited on ‎11-17-2022 18:14 by Fitbit Moderator

In response to JohnnyRow

‎11-13-2022 06:45 - last edited on ‎11-17-2022 18:14 by Fitbit Moderator

Thanks for advice. I'm trying now to figure out Charge 5, find my phone feature...the Discover on app.



JIM M

 

Moderator edit:  removed personal information

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‎11-13-2022 06:55

In response to JM-Illinois

‎11-13-2022 06:55

@JM-Illinois  I believe it has to be within bluetooth range; helpful if within a room or 2 but no good say if left in another building or such.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-17-2022 05:25

In response to JohnnyRow

‎11-17-2022 05:25

Not sure if your are insinuating that I have done something to the devices....but I haven't. I have offered to send them back to at least see what the problem is, but they don't care. Not sure if the community can help when the device is 100% percent charged but does not come on unless on the charger. 

 

I've tried and have given them a chance, but back to Samsung I go! Oh well.

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‎11-19-2022 13:16 - edited ‎11-19-2022 13:29

In response to ltcena33

‎11-19-2022 13:16 - edited ‎11-19-2022 13:29

Customer service might be able to help, or at least they can replace a defective warranty unit with another.  No one here has the ability to do anything except offer advice.  This power drain issue on this platform as far as I am aware, first showed up in the July update for 2022.  Nothing has changed.  The Charge-5 is testing an updated firmware that is not available.  I do not know about the Charge-4 and nothing official will be announced until that time.

 

There are many examples here on many Fitbit devices of their average life being around 8-16 months.  For those that work and do not die, they would be unlikely to visit here or post, so you are getting mostly negatives here. 

 

That being said, I do not know anyone whose Fitbit devices have not had problems.  About 1/2 of all the fitness monitoring users I know of are now on other platforms over the last 2-3 years for exactly these issues (mostly Apple and Garmin)  Power drain, Charging, black screens. synch issues, etc... I have had several given to me to in the last year or so, because they were fed up.

 

Our immediate circle has been through about a dozen devices dating back to the Zip and quality has definitely gone down hill consistently since the beginning when the devices would last for years and you could have multiple devices on the same account and switch them as needed without deleting them from the account every time...  Both of those are no longer true...

 

If you contact Customer Support you can ask for a Senior Tech Support Supervisor as they are the only ones who seem to have access to future update version testing.  It takes some persistence, but you should eventually get a straight answer...

 

It is clear they are not concerned and their business model works for them, so the question is really does it work for you?

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