help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Must restart every morning to get sleep to display

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-19-2019 04:31 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-19-2019 04:31 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

For the past several days my Charge 2 has not been showing my sleep data. The first time it happened, I came to this forum and it was suggested that I restart the FitBit, as well as my iPad and phone. That worked. But I have had to do that routine every single morning since— a real pain in the neck. Is this a problem with my device, or a software glitch or what? Any suggestions?

it seems to be recording steps, flights, everything else just fine— and it is recording sleep, just not displaying it.

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎02-19-2019 08:16

‎02-19-2019 08:16

I believe the sleep data has to get back to the main Fitbit database to do calculations before showing up on your app.  This requires at least a sync.  My sleep data often does not show up right away, but will appear in a while if I'm just patient, without the need to restart anything.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎02-19-2019 08:42

In response to JohnnyRow

‎02-19-2019 08:42

Thanks. Like how long? A few minutes, a few hours?

Sent from my iPad
Best Answer
0 Votes

‎02-19-2019 08:59

In response to rosemaryp

‎02-19-2019 08:59

I probably expect it within an hour if I force a sync, often sooner.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎02-19-2019 23:56

‎02-19-2019 23:56

My charge 2failed to zero at midnight last night. How do I try to restart it to rectify this?

Best Answer
0 Votes

‎02-20-2019 03:54

In response to Sevpat

‎02-20-2019 03:54

To restart, you plug it in to the charging cord and the hold the button on the FitBit in for several seconds until the FitBit logo of a diamond of dots appears. Remove from the charging cord. Note: I have had to to restart my phone and iPad as well to get the FitBit info to synchronize, but that’s apparently atypical.

Se
Best Answer
0 Votes