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My Charge 2 is not longer syncing

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‎06-11-2017 08:04 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

‎06-11-2017 08:04 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

At least twice a day I have to uninstall then reinstall my fitbit app because it has stopped syncing. Does anyone know why and how I can rectify the problem? Thanks 

 

 

Moderator edit: subject for clarity 

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25 REPLIES 25

‎05-19-2018 07:55

In response to Shellyr1226

‎05-19-2018 07:55

Mine was ok after reinstalling x

Sent from my iPhone
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‎05-19-2018 21:27

‎05-19-2018 21:27

The fastest "bandaid" fix I've found when mine won't sync (which is almost daily, and sometimes more than once a day!) is to go into my phone settings, Apps, Application Manager, FitBit.  Click the Force Stop button.  Then I click on Storage and Clear Cache.  We shouldn't have to do this all the time.  Fitbit needs to fix the issue. I've followed all the other advice for getting it to sync, including the information about Android Phones (I have a Samsung Galaxy Note5), but bottom line, FitBit has an issue with their app (in my opinion!). 

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‎05-19-2018 22:58

In response to Marty-T-O

‎05-19-2018 22:58

 Thanks all. It's been Syncing well lately
.


Sent from my Samsung Galaxy smartphone.
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‎06-02-2018 13:05

In response to accornttouch

‎06-02-2018 13:05

I have this problem now too.  The only way I can get it to sync is to uninstall the app, turn off then on my phone, turn off then on my ionic.  Daily PITA!

 

I was hesitant to stick with FitBit after my surge bands kept breaking (a known problem they said, but what are we going to do?) but was assured the updates for the Ionic worked out the bugs...total let down.  If the next update doesn't resolve this daily hassle I'm send it back.  Nothing but hassles from day one...discolored band that I was told was "normal wear and tear" to daily uninstalling and turning things on and off just to sync?  I wouldn't think a few swims with it would discolor a band given the product is made for swimming...the athletic band no less...It appears the sync issues go back to October for some of these posts and here was are in June with it still not resolved.  Disappointed and unimpressed!

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‎07-07-2018 15:38

‎07-07-2018 15:38

I bought a Fitbit charge 2 from a gal online. Now it won’t sync

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‎12-02-2019 11:00

In response to AskinForAFriend

‎12-02-2019 11:00

ry to hear this. .  I heard from verizon the problem lays with the i-phone updates.....I used to get a message stating I need to install update. It wouldn't work:( very sad! I will try to uninstall it on my phone and see. I willl turn it off too...thanks 

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