My Charge 2 is tracking floors when I didn't climb any

[katmomma]

My Charge 2 says I have climbed 13 sets of stairs today when I have not climbed any. What's going on?

Moderator edit: updated subject for clarity 

[LesE]

No, no wind issue, inside the house, some registered with almost no movement.

[md72272]

I saw that when I initially noticed the problem. It did not work. Thanks though.

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[katmomma]

It was so long ago I don’t remember. it only happens occasionally.
Thanks
Susan

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[katmomma]

I will try this. Thanks
Susan

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[Pig733t]

@LesE 

Thanks for the tip, mine logged 93 floors yesterday and 175 today. Have had a look as you suggested and given it a clean. Hopefully that has solved it 😊

[Xtalsoburz]

Hi Rich! 

I was hoping maybe you had more suggestions. I have restarted my fitbit (and phone 4 times now). I am walking around in my house today trying to burn some extra calories until the sun comes out and it continuously gives me flights when walking around inside and I'm not climbing any. I actually have been keeping the app open to watch the issue in action and it seems to be adding a flight every 30 seconds to a minute. I actually strive to hit 100-150 a day so these false flights are a bit annoying. Any other advice you could lend is appreciated. 

[Pig733t]

Hi
I had a similar problem. Have you tried cleaning all the contacts? That sorted it for me


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[Xtalsoburz]

I did indeed. I I've tried everything. Ended up giving me over 300 total today. So disappointed. Hopefully over night it somehow fixes itself. Thank you for responding!