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My Charge 2 will not charge

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‎10-21-2022 10:54 - last edited on ‎10-22-2022 08:13 by Fitbit Moderator

‎10-21-2022 10:54 - last edited on ‎10-22-2022 08:13 by Fitbit Moderator

charger 2 will not charge when plugged in. cleaned tip of charger. 

 

 

Moderator edit: updated subject for clarity. 

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‎10-22-2022 08:18

‎10-22-2022 08:18

Welcome to the Fitbit Community, @Roger53. I'm sorry to hear that your Charge 2 will not charge when plugged in and thank you for letting us know that you cleaned the tip of the charger.

 

Please follow these steps to charge your tracker again:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • Try a different USB port or a UL-certified wall charger.

  • Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.

    Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

  • Restart your device. For more information, see How do I restart my Fitbit device?
Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎11-02-2022 01:38

In response to AndreaFitbit

‎11-02-2022 01:38

Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device? The USB port or outlet is faulty. Try a different USB port or a UL-certified wall charger.

 

Regards,

Will

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