My Charge 2 won't sync

[MelWae]

Hi.
For a while now, i can't get my CHARGE 2 to sync with any of my device ( my labtop, my phone, my husband's PC)
All device recognize and find the CHARGE2 device, but none can't sync.
When I go to the sync menu, the wheels spins and spins forever, but no syncinc is ever done ( for hours ! )

I've try removing the charge2 fro my profile. Now I can't add it back. The bluetooth password is correct, but right after the imput, the wheel spins forever.

[SteveH · Accepted solution]

As it won't connect to any of your devices it sounds like it's an issue with the fitbit. I would try restarting it using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/

It's worth giving that a few tries as it's known to not always work.

Assuming that you do get it fixed, if it happens again I would recommend not removing it from your account (unless as a last resort) as it can lead to loss of unsynced data. These are the (safe) steps I follow:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com