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My Charge 3 doesn't turn on

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‎09-29-2020 00:07 - last edited on ‎09-30-2020 17:07 by Fitbit Moderator

‎09-29-2020 00:07 - last edited on ‎09-30-2020 17:07 by Fitbit Moderator

Hi, I have a fitbit charge 3. I had lost the charger and therefore couldn't use my fitbit for 6 months. I finally ordered a new charger but I'm not able to restart my device even after charging it for a couple of hours. I tried restarting it by putting it on charge and holding down the tracker button for 15 seconds but no response. When I did this, the device kept on vibrating the entire time the button was held down. Please help!

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-30-2020 17:06

‎09-30-2020 17:06

Welcome to the Fitbit Community @mdaga.

 

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support recently. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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‎10-01-2020 03:03

In response to EdsonFitbit

‎10-01-2020 03:03

It is the same problem with me - I have tried pressing it for 15 secs however it is not turning on - I took out my fitbit almost after 6-8 months today - Can you please help

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‎10-01-2020 17:34

In response to romil2611

‎10-01-2020 17:34

La bateria del charge 3 no es buena, en mi caso luego del año, ya no carga... no dudo que con ese tiempo también se haya estropeado. Lamento que la calidad sea tan baja, esperaba más del diseño del dispositivo

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