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My Charge 3 doesn't turn on

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‎05-11-2021 05:57 - last edited on ‎05-11-2021 14:50 by Fitbit Moderator

‎05-11-2021 05:57 - last edited on ‎05-11-2021 14:50 by Fitbit Moderator

Hi

My Charge 3 rapidly change from heartbeat to steps to clock many times a few minutes ago. 
I tried to charge the clock, or i hoped charging will update the hardware but...

After a few minutes of charging the clock, it went totaly dead. I can't turn the clock on and the green light does not light up. Nothing happends when i try to restart the clock, it is totaly dead...

Hopefully i can get a new charge 3 (for the third time....) 

 

Moderator edit: updated subject for clarity

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‎05-11-2021 14:50

‎05-11-2021 14:50

Welcome to the Fitbit Community, @Stealth75.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

In addition to the regular restart, you can find some other troubleshooting steps to resolve battery issues in this article.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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