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My Charge 3 is missing many pixels

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‎05-29-2020 05:53 - last edited on ‎09-16-2020 19:33 by

‎05-29-2020 05:53 - last edited on ‎09-16-2020 19:33 by

My 6 month old charge 3 is missing many pixels. It has about 8 lines through the screen. I’ve tried doing a shut down when attached to the charging cable and it just won’t turn off. 

 

Moderator edit: updated subject for clarity

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‎06-10-2020 19:42

‎06-10-2020 19:42

Welcome to the Fitbit Community @JW71.

 

I'm sorry to hear that you are having difficulties with the display of your Fitbit Charge 3. Thank you for trying different troubleshooting steps before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

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