My Charge 3 is not syncing

[lisadon]

My husband brought me a charge 3 last Christmas by March it stopped syncing .was told to send it back for replacement as went through all the tricks to fix it and they only worked for a few minutes. When I received my new one all worked fine until last week and now I have the exact same issue .tried different phone ,uninstalled fitbit and reinstalled ,turning phone on and off .will get it synced and then within a few minutes got nothing. Can't email to get it fixed, can't find a contact for Australia and don't use Twitter. Getting pretty peed off  .need fitbit to fix my problem now.

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @lisadon.

I'm sorry to hear that you are having difficulties to sync your Fitbit Charge 3 devices. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've recently been in touch with Customer Support. I just updated them to provide further assistance. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.