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My Charge 3 is not syncing

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‎03-03-2021 10:59 - last edited on ‎03-03-2021 13:27 by Fitbit Moderator

‎03-03-2021 10:59 - last edited on ‎03-03-2021 13:27 by Fitbit Moderator

Charge 3 has not  been syncing properly for nearly 3 weeks, have to plug it in and re sync at least 3 times a day... as from 3pm today it has wiped all my past data from Aug, at the moment I can only go back to Feb. Am hoping this is down to Fitbit having technical issues...have contacted Fitbit re this problem over a week ago, they have sent me the normal troubleshooting email which I have done on numerous occasions, still awaiting another reply

 

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Moderator edit: updated subject for clarity

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‎03-03-2021 13:26

‎03-03-2021 13:26

Thank you for visiting the Fitbit Community @Jacky11-1.

 

Thanks for the information provided and for the time you spent trying to resolve this issue.

 

I'm pretty sure Customer Support will get in touch with you as soon as possible. Please keep an eye on your inbox over the next days. They will let you know how to proceed. Thank you for your patience while dealing with this situation.

 

See you around.

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