My Charge 3 is not tracking my steps accurately

[5catsmom]

I am considering purchasing a new fit bit to replace my charge 3.  Tracking my activity on the charge 3 is an issue.  I am looking for a product that will track steps while I exercise on a nu- step and recumbent bike.

I have also found that my steps are not tracked while pushing a grocery cart.  It seems that my left arm. must be at my side or swinging in order for the steps to accumulate.

Does anyone have a suggestion for this 72 year old woman. as to what device might solve my problem?

Thank you!

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @5catsmom, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3 hasn't been counting your steps accurately. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. So, I'm here to help. 😉

If you haven't done so yet, please take a look at the help article: How accurate are Fitbit devices?. This article explains so much of the discrepancies you're having issues with.

Also, to make sure you're tracking your exercises and activities correctly, see: How do I track my workouts with my Fitbit device?