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My Charge 3 is not tracking when I exercise

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‎08-08-2022 08:15 - last edited on ‎08-09-2022 17:08 by Fitbit Moderator

‎08-08-2022 08:15 - last edited on ‎08-09-2022 17:08 by Fitbit Moderator

I have been doing HIIT and my heart rate and my steps are not being tracked.

 

 

Moderator edit: updated subject for clarity. 

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‎08-09-2022 17:10

‎08-09-2022 17:10

Welcome to the Fitbit Community, @Catlady20. I'm sorry to hear that your heart rate and steps are not being tracked during your exercise. 

 

What does your tracker register during your exercise?

Does your tracker register your steps while you're not exercising?

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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4 REPLIES 4

‎08-09-2022 17:10

‎08-09-2022 17:10

Welcome to the Fitbit Community, @Catlady20. I'm sorry to hear that your heart rate and steps are not being tracked during your exercise. 

 

What does your tracker register during your exercise?

Does your tracker register your steps while you're not exercising?

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎08-09-2022 23:09

In response to AndreaFitbit

‎08-09-2022 23:09

What forum , as of July 25 2022, tracker update shut down, since then no steps logged 

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‎08-10-2022 05:04

In response to AndreaFitbit

‎08-10-2022 05:04

When I do Hiit workouts it is not recognizing them.

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‎08-10-2022 06:10

In response to Catlady20

‎08-10-2022 06:10

Welcome to the Fitbit Community, @Burningearth and thanks for getting back to us @Catlady20. I´m sorry to hear that your tracker shut down and that is not logging steps @Burningearth.

 

Have you tried restarting your tracker? Follow the steps of help article: How do I restart my Fitbit device?

 

@Catlady20,  thanks for the clarification. How are you registering your workouts?

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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