help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2020 12:53 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-26-2020 12:53 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

My Fitbit was working fine this morning . recorded my run. I just looked at it and it is black.  I plugged it in and no charge. I followed restart instructions no change. It does not vibrate when I attach charger or press button. It appears to be dead but I charged it yesterday. Thanks

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-12-2020 12:51 - edited ‎11-07-2023 07:21

‎05-12-2020 12:51 - edited ‎11-07-2023 07:21

Hi there @Tlcrampton, welcome to the Community Forums. We apologize for the late response. 

Thanks for taking the time to restart in order to fix your Charge 3's behavior prior to contacting us. 

I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

We hope to get you back on track soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes