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My Charge 3 quit working

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‎02-28-2021 10:35 - last edited on ‎02-28-2021 16:49 by Fitbit Moderator

‎02-28-2021 10:35 - last edited on ‎02-28-2021 16:49 by Fitbit Moderator

I have been trying to get help for my Fitbit 3. It started not holding a charge then the last time I plugged in it didn't hold a charge for more than 4 hours then screen went black and nothing i tried would get it to come on. When i plugged it in it got VERY HOT. I went through all the things that was advised to get it to work. Nothing works.  Please let me know what I need to do. I Really Love my watch and want it to work again.  

Thank You for your Help 

 

Moderator edit: personal info removed

Moderator edit: updated subject for clarity

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‎02-28-2021 16:48

‎02-28-2021 16:48

Thanks for visiting the Fitbit Community @LeatheaP.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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