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My Charge 3 screen is not working properly

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‎10-03-2020 00:24 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-03-2020 00:24 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

My fitbit started with the same lines. I tried the long restart and the clock face change. These didn't help. 

 

Moderator edit: updated subject for clarity

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‎10-04-2020 09:49 - last edited on ‎10-04-2020 16:38 by

‎10-04-2020 09:49 - last edited on ‎10-04-2020 16:38 by

My fitbit started glitching the other morning with lines through the screen. I read the forum and tried to troubleshoot. Nothing worked. Then I tried updating my fitbit. Now it is continually vibrating and switching from screen to screen. It wouldn't update either. This is a replacement I received in December 2019, as my 1st fitbit just went dark and I wasn't able to fix it either. Not sure these products are worth the money, sadly. 

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‎10-06-2020 16:59

In response to Catslat

‎10-06-2020 16:59

Welcome to the Fitbit Community @Catslat.

 

I'm sorry to hear that you are having difficulties with your Fitbit Charge 3's screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

I merged your posts to this thread since they were related to the same topic.

 

If you have any question, please let us know.

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