My Charge 3 stopped working

[Sansmarine]

I’m so frustrated, this is honestly the worst experience I’ve ever had with a Fitbit product. I got my Charge 3 in early December 2019. About a week ago it started crashing, flashing between the normal screen and the screen wake/notification screen nonstop. It was draining the battery like crazy and rendering it unusable. I forced a reboot while it was plugged into the charger three times and it still wouldn’t stop. Finally by going through suggestions found on the forum I allowed the battery to drain entirely, then rebooted it again and that worked. 

Unfortunately since then more problems have continued to pile up. The battery started to drain completely with a single day, when it used to last a week. The calorie count became completely and obviously incorrect. Another full drain, charge, and reboot seemed to fix the calorie count. Two days ago it stopped tracking sleep (one of the primary reasons I bought it). Rebooting didn’t help that. Now it won’t even charge: as in it doesn’t even register being plugged into the charger. 

This has been such an awful experience because my previous Fitbit (a classic charge) lasted for several years without the slightest hint of problems. I switched to the Charge 3 so that I could more accurately track sleep and workouts. I’m completely regretting the purchase at this point. It’s beyond absurd that it would start to glitch and fail this badly within only a few months of purchasing it. I have no idea if it’s this particular charge 3 that is dysfunctional or if all of them have serious problems but either way I’m obviously pretty upset at this point. Do I just need to get rid of this thing? I’ve rebooted (several times) bought a new charger, cleaned it, uninstalled and reinstalled the app, made sure my height and weight etc were all correct...The only thing I haven’t done at this point is erased my user data. Do I need to do that? 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @Sansmarine, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3 and your efforts in troubleshooting your tracker prior to contacting us.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen that you've already spoken to our Customer Support Team  who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present.