11-09-2020
01:05
- last edited on
11-12-2020
12:57
by
MatthewFitbit
11-09-2020
01:05
- last edited on
11-12-2020
12:57
by
MatthewFitbit
Hi, purchased my charge 3 in May and the screen has steadily become less and less responsive. Tried all the suggestions like reset the device and it hasn’t worked. Took it back to the store of purchase today as Covid restrictions have eased and they confirmed there was an issue but had no stock to replace (and no idea if any was arriving). They suggested contacting Fitbit directly. Could you please advise on options?
Moderator edit: updated subject for clarity
11-09-2020 14:55
11-09-2020 14:55
Welcome to the Fitbit Community @Gina60.
I'm sorry to hear that your Fitbit Charge 3 touch screen is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.
In addition to the regular restart, I would recommend performing a long restart:
If you have any question, please let us know.
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