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Charge 3 Display not working whatsoever

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‎11-11-2020 12:47 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-11-2020 12:47 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

Hello. 
About a couple of weeks ago, I noticed that my screen was getting dimmer. It was as if the right side was dimmer than the left. To the point where it would be for example 10:15am, I would only be able to see the “10”. I restarted the whole thing, and nothing changed. Now, I can’t see anything! It does still track everything, but it’s frustrating because I use the timers and I use it as a watch. It also doesn’t help that my Fitbit won’t even do the software update! Is there anything we can do to fix this? It looks like others are having the same issue. 

Thank you very much. 

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‎11-12-2020 03:29 - last edited on ‎12-10-2024 08:09 by Fitbit Moderator

‎11-12-2020 03:29 - last edited on ‎12-10-2024 08:09 by Fitbit Moderator

@Harks99 Thanks for joining us! 

Sorry to hear that your Charge 3 screen isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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