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My Fitbit Charge 2 is not getting charged

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‎01-16-2020 17:28 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-16-2020 17:28 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

What should I do?I have been using it for 12 months.

 

 

Moderator edit: updated subject for clarity

 

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‎01-17-2020 08:42 - last edited on ‎01-21-2025 07:57 by Fitbit Moderator

‎01-17-2020 08:42 - last edited on ‎01-21-2025 07:57 by Fitbit Moderator

@Mottunni Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

Alvaro | Community Moderator

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