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My Fitbit app won’t work

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‎09-18-2019 01:09 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-18-2019 01:09 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

The screen disappears when I click on the App it worked fine yesterday. I don’t want to loose my data if I delete and reinstall 

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‎09-18-2019 04:35

‎09-18-2019 04:35

If you delete the app your tracking data will not be affected as that's all held on the fitbit servers.

 

Are you running iOS? If so the recent update to version 3.6 of the app caused it to crash but yesterday they released 3.6.1 that should fix it. It's worth checking that you are on the latest version.

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2 REPLIES 2

‎09-18-2019 04:35

‎09-18-2019 04:35

If you delete the app your tracking data will not be affected as that's all held on the fitbit servers.

 

Are you running iOS? If so the recent update to version 3.6 of the app caused it to crash but yesterday they released 3.6.1 that should fix it. It's worth checking that you are on the latest version.

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‎09-18-2019 08:30

In response to SteveH

‎09-18-2019 08:30

Thank you

Sent from my iPhone
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