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My Fitbit charge 2 is not syncing.

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‎11-27-2019 23:17 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-27-2019 23:17 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

I absolutely love wearing and using my Fitbit. Unfortunately, since yesterday it has not been sychronising my steps.

I'm on workweek hustle and my steps have not updated since Tuesday 21.22.

I have tried rebooting the Fitbit and reinstalling the Fitbit app. 

Please help!!! 

 

 

 

 

 

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3 REPLIES 3

‎11-28-2019 08:08 - last edited on ‎05-16-2025 08:36 by Fitbit Moderator

‎11-28-2019 08:08 - last edited on ‎05-16-2025 08:36 by Fitbit Moderator

@Exerciseforlife A warm welcome to our Community!

Let me help you with your Charge 2 not syncing. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎11-30-2019 01:27

‎11-30-2019 01:27

Mines doing the same, the app doesn't appear to be syncing to the device anymore. 

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‎11-30-2019 13:08

In response to SunsetRunner

‎11-30-2019 13:08

The charge 2 doesn't like my new phone i think..samsung a40😪 I'm syncing to my iPad and my Husband's iPhone 🤭 

 

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