help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My charge 3 screen isn’t being responsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2020 05:46 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

‎09-30-2020 05:46 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

I have tried restarting it multiple times, and different times. I’ve restored it, restarted it, nothing is working. My screen in frozen, but last night it was working again up until I charged it. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-01-2020 13:23 - edited ‎09-20-2023 05:36

‎10-01-2020 13:23 - edited ‎09-20-2023 05:36

Hi there @lena.lever.le, welcome to the Community Forums. I'm sorry to hear about your Charge 3's screen behavior. I understand how you must be feeling since none of the steps you tried have worked by now. I appreciate the details on your post and your efforts in trying to fix your tracker, I'll be glad to continue to help you.

I've seen you got in touch with our Support Team regarding this situation and they already helped you. If you have any questions about the resolution of your case, feel free to contact them back or you can also check our warranty policies here for a better understanding of the information you were provided.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes