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My charge3 is suddenly unreadable

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‎04-18-2020 08:31 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-18-2020 08:31 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

The charge 3 (purchased on 9/ 16 / 2019) was fine, then suddenly lines were all over it & numbers shaking. After trying the recommendation of reseting it by holding 15 seconds, etc .. it now shows nothing. However on the app it still tracks steps & heart rate. I need answers...

Is there a fix that works? Or is it a software problem as some people have written?

If so, how do I return this?

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‎04-18-2020 08:37 - edited ‎04-18-2020 08:37

‎04-18-2020 08:37 - edited ‎04-18-2020 08:37

@70mary Try changing the clock face.  If that doesn't work, then it sounds like you have dead pixels on the screen. That is a hardware issue and you'll want to reach out to Customer Support for further assistance.

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-18-2020 08:37 - edited ‎04-18-2020 08:37

‎04-18-2020 08:37 - edited ‎04-18-2020 08:37

@70mary Try changing the clock face.  If that doesn't work, then it sounds like you have dead pixels on the screen. That is a hardware issue and you'll want to reach out to Customer Support for further assistance.

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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