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My experience with Charge 3 QuickView feature

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‎11-04-2020 14:56 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

‎11-04-2020 14:56 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

Ok so the twist your wrist to bring on the screen on two charge 3 trackers stopped working, within a day or so,  so im guessing they had a firmware update,  which made the feature stop working.

 

Tonight amazon rang fitbit, and within a few min all working again.

 

Press and hold button for about 2 seconds, the light bulb on pressing "screen wake" should appear,  if you dont see the light bulb , tuch the words screen wake and the bulb will appear.

 

Now when you twist your wrist the screen will come on.

 

Fitbit, no we didnt accidentally press that setting on 2 of them!

 

So please watch your settings on firmwear updates.

 

I need to keep this working 100% else ill bin it and buy a diffrent manufacturer model.

 

Moderator Edit: Clarified subject

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‎11-06-2020 17:07

‎11-06-2020 17:07

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

I'll be around if you need anything else. 

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