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Steps not syncing to Work Week Hustle challenge

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‎11-04-2020 06:19 - last edited on ‎11-10-2020 12:35 by Fitbit Moderator

‎11-04-2020 06:19 - last edited on ‎11-10-2020 12:35 by Fitbit Moderator

My steps won't sync to the challenge. The problem started Monday. As of today it is showing me 16000 steps behind what it should be. I have toggled buttons, logged in and out, restarted, and on and on....Any suggestions?

 

Moderator Edit: Clarified subject

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‎11-10-2020 12:35

‎11-10-2020 12:35

Hi @LB31, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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