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My experience with Customer Support

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‎06-21-2019 13:50 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-21-2019 13:50 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Just spent ten minutes getting the run around from FitBit support person.  The warranty is only one year for Charge 2 so too bad, so sad.  The rep explained how much they want me to stay in the FitBit family an offered me a coupon for purchase of another model.  This is really disappointing that a $150 device is expected to last ONE YEAR, two at best!  I'm not sure I planning on staying with this family if these devices are "disposable" and simply becomes a contributor to electronic trash.

 

Not happy, very not happy.

 

Moderator edit: Subject for clarity 

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‎06-21-2019 14:16

‎06-21-2019 14:16

Hi @tmeagher thanks for bringing this to my attention, I'm happy to respond your post. It's nice to see you again participating in the Community Forums.

 

I would like to let you know that Fitbit Customer Support is always striving to improve our customer's Fitbit experience with our products and services. We appreciate all of the input we receive from our users here in the Community Forms because this information help us to evaluate our procedures for future cases. Thank you for the feedback provided and your patience with this situation. For a better understanding of our Customer Support team resolution, I recommend you to check our warranty policies here and contact them back if you need more information and details.

 

See you around.

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