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My screen has turned white-lined

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‎11-16-2020 10:11 - last edited on ‎11-17-2020 10:30 by Fitbit Moderator

‎11-16-2020 10:11 - last edited on ‎11-17-2020 10:30 by Fitbit Moderator

Yesterday my screen flashed when I clipped it into the charger & after I took it off it had wide white lines in it.

I’ve tried the force reset but it’s only getting worse.  

Not sure what else to do to fix it - any ideas?

 

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‎11-17-2020 04:42

‎11-17-2020 04:42

Hi, welcome to the Fitbit Community forums @MustWalk, I'll be glad to help you with this.  

 

Thank you for all the details that you've provided regarding the display of your Charge 3 that is showing white lines and confirming that you already tried a few troubleshooting steps. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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