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New Charge 2 does not work

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‎10-13-2019 14:49 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-13-2019 14:49 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I just got my second fitbit charge 2. I loved the first one but it got lost on vacation . I just took the new one out of the box and it will not turn on. it is dead. When I charge it, it does not respond. Any recommendation before I return it and find another brand?

 

 

Moderator edit: updated subject for clarity

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‎10-14-2019 09:33

‎10-14-2019 09:33

@moonball1 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your unresponsive Charge 2. Charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

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