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New Charge 2 won’t update

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‎09-11-2025 05:46

‎09-11-2025 05:46

I bought a new Charge  2 only for step tracking. Unable to complete software update to pair it to app. Keep getting message “Couldn’t update” Any ideas what I can try? I’ve done all the basics. Uninstalling app, using different phones, clearing app cache, restarting phone/Charge2. I’m at a loss. Any help would be appreciated! 

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‎09-11-2025 12:55

‎09-11-2025 12:55

@AMR0919   The Charge 2 is Legacy device that has been discontinued for several years.  Based on other user posts, Google removed the updates for all Legacy devices.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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1 REPLY 1

‎09-11-2025 12:55

‎09-11-2025 12:55

@AMR0919   The Charge 2 is Legacy device that has been discontinued for several years.  Based on other user posts, Google removed the updates for all Legacy devices.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer