New Charge 3 no Sp02 Graph

[Makuk]

I purchased a new Charge 3 just for the announcement of the sp02 feature during sleep. I’ve been tracking my sleep since Jan 2015 using Charge 1 to Charge 2 and now Charge 3. I’ve been reading the forums here to try to self resolve this and I’ve already tried to reset the watch a few times based on the instructions given and this morning again I woke up with no Sp02 chart. How do I enable Sp02/blood oxygen monitoring/estimation on Charge 3?  My watch firmware is running 20001.63.5 and on a IPhone 11 Pro Max running the v3.13 of the app. Please help!

[JohnnyRow]

"How do I enable Sp02/blood oxygen monitoring/estimation on Charge 3?"

You just have to wait until it is finally released.  No resets are going to get you something that is not out yet.

[Makuk]

https://www.google.com.sg/amp/s/9to5google.com/2020/01/15/fitbit-sp02-blood-oxygen/amp/

Online reports states it’s been launched and forum members are seeing it but not on my set? Any confirmation from Fitbit team themselves anywhere?

Sent from my iPhone

[Makuk]

Hi Fitbit Support,

I’ve checked with my colleague who has a Fitbit Charge 3 and he as the sp02 graph in his sleep report. See the screenshot I asked him to send me, please let me know how to fix my issue. He is using IOS on an IPhone 8 Plus.

[Skyrider]

I see the red and green light daily when I wake up. I assume this is part of the sp02 data which I don't see yet either. I'm wondering if it's legal for them to keep this info from me in European law.

[Makuk]

Mine started to appear with the SP02 chart a few weeks back now. It also populated the SP02 charts for the dates since I started to use the Charge 3!

[Bill-C]

this is not a SPO2 chart.   do you see any Blood O2 saturation percentages.   what is the chart showing you?  basically nothing

[LindaJustMe]

Did you find an answer as to how to get this feature to work? My charge 3  does not populate with information either. 

[Makuk]

I just ensured it had the latest firmware and reset the Charge 3 and after a few weeks the charts just appeared.

[BarryMW]

Switched from Blaze to Charge3 yesterday. Slept with Charge3 (7.5hours). Sleep graph is populated with types of sleep. Sp02 is blank.

Did I miss a step (pun intended) ?

Barry

[Makuk]

Same thing happened to me switching from a Charge 2 to Charge 3. What I did was upgrade the Charge 3 firmware as the one which came with it didn’t have the SP02 feature enabled. Then I followed the reset instructions here (Link below), and then after a while (a couple of weeks), the chart appeared with data. Past days which previously didn’t show anything were populated with the SP02 graph data from the day I had upgraded the firmware too.

https://community.fitbit.com/xmnuz23762/board/message?board.id=charge3&message.id=121492#M121492

[BarryMW]

Thanks for the reply. 
Reset on my Charge3 firmware was a little different than described in the link. 
I still put in charging cradle, held down button til smiley face appears. 
I’ll see what happens tonight. 

Barry

[LindaJustMe]

Just spoke to support and did a reset. Hope this works!

[BarryMW]

Linda,

Thanks for taking the time to contact support and reporting back.  

Fingers crossed for us both. 

Barry

[BarryMW]

The smiley reset as mentioned above has fixed the SPo2 issue. Last night I did receive the Oxygen Variation graph. 

Barry

[LindaJustMe]

Yup. Mine works as well, after the reset. However, another issue popped up. Now my help article page only reads in a foreign language. Support showed me how to temporarily fix but every time I exit and come back again it reverts back to a non English language and have to fix all over again. 🤷‍:female_sign:

[BarryMW]

Join the club!

My old Blazed worked on both iPad & iPhone. 
New Charge3 will only Sync with one of them. 
When I add the second device, first one stops Syncing. 
Even if I shutdown Bluetooth on the first one and wait an hour before trying the second. 

Barry

[Makuk]

I’m not sure if it’s only me, my Charge 3 Bluetooth breaks once while as well. Never had issues on my Charge 1 or 2z Can’t figure out what breaks it but the only way I’ve found to recover it is to reboot the device on the charge 3 via -> Settings, About, reboot device. Read other threads on BT stability issues on the Charge 3 so I suspect they have firmware issues which Fitbit haven’t fixed yet.

[LindaJustMe]

Just restart it and it should be ok.