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New iPhone, no notifications

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‎09-23-2019 04:10 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-23-2019 04:10 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I have the Charge 2 and just got the new iPhone 11. Now I am not getting any notifications on my Fitbit since switching to the new phone. I have tried all the troubleshooting: deleted the app and reinstalled, turned off Bluetooth and restarted my phone, restarted the Fitbit, a combo of all of the above and restarting, turning off notifications and restarting. Nothing is working. I refuse to spend money to buy the new Fitbit, I never had a problem with my Charge 2 before and it’s in great condition. Is anyone else having this issue? 

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3 REPLIES 3

‎09-23-2019 04:14

‎09-23-2019 04:14

I guess your new phone is running iOS 13. If so, there's a bug at the moment affecting notifications with iOS 13. Keep an eye on the following thread where fitbit are posting updates:

 

https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/37...

Best Answer

‎09-25-2019 12:43

In response to SteveH

‎09-25-2019 12:43

I haven’t seen any updates or releases that will fix this. What is happening???

Natalie Strobl
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‎09-25-2019 23:52

In response to Natty34lite

‎09-25-2019 23:52

Updates and recommendations on the problem with notifications under iOS 13 will be found in the main thread at https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

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