New tracker

[Kaki02]

hello - i‘ve got a New tracker (charge 4) - the old one tracker of my charge 4 has broken - but it doesn‘t Show anything - is it possibly that i have to Order a New charging System For the net tracker ? ? 

[laygan]

The charging system for the same model is the same. Any reason why you think there is a need to order a new charging system.

[Kaki02]

Hi i‘ve Thought that i Must buy a new charging System When i have a new Tracker but the charging System is Working nor the new Tracker does Not Show anything ;-( 

[charleskn · Accepted solution]

The charging cable/system should be the same, for the same tracker. Didn't the new tracker come with a new charging cable/system?

I found that connecting the charge 4 charging cable can be fussy to get things aligned. I assume that you know how to connect the charger, since this is a replacement. If you are sure that the charging connector is properly attached to the tracker, could it be the charging cable, or the wall plug is defective? 

[Kaki02]

Hi - no the charging System is doing well also the wall Plug because i can charge my old Tracker which is broken ... 

No i have got no new charging System because the new Tracker is a replacement. 

[laygan]

Try putting the tracker into the charging unit and press and hold the side button for 8 seconds or so, until you sense a vibration and a smiley face greets you. This is supposed to restart the tracker.

[Kaki02]

Thanks - have still done this - unfortunately Did Not Show anything -.- 

[laygan]

Just wondering ... can I see a pic of the broken parts of old tracker?

At the mean time, I think you should contact Fitbit Support again about the non-working replacement tracker.

[laygan]

Am just thinking if it is possible to salvage the parts from the new tracker to fix the old tracker 🙂

[Odyssey13]

Hi @Kaki02  since this was a replacement, get back to customer service to let them know you're having problems. 

[Kaki02]

Don‘t work ... 

[Odyssey13]

@Kaki02  get with customer support and let them know https://myhelp.fitbit.com/s/support?language=en_US 

[Kaki02]

Thanks , still done this / live Chat does Not work - i asked me why ??? But i have Sent an E-Mail to the Support too - and got answer. 

[Odyssey13]

@Kaki02 you all set up now?

[Kaki02]

No it does Not work but i am still in conversation with the Support ... via E-Mail