No display on Charge 3

[Vishysubra]

The display has gone off. Tried resetting, tried the option to check whether in sleep mode, but do not get any display after press side button for some time.

Had a issue of only seeing the last line in display for some days. Now there is no display.  Vishy

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Vishysubra Thanks for stopping by!

Let me help you with your Charge 3 screen not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[tomharvey]

Please could you also assist me as I’m having the same issue.

Unit started losing charge and screen turned off. Performed reset and it
worked for a day and now doesn’t do anything from a display perspective and
just vibrates when placed on the charger and the button is pressed.

Please could you also raise a ticket as the live chat was seemingly not
working. Thank you

[AlvaroFitbit · Accepted solution]

@tomharvey Welcome to the Community. 

Let me help you with your Charge 3 not working and thank you for taking the time to troubleshoot this issue. I have also created a ticket for you. As mentioned before they will reach out to you via email.

Keep me posted.

[Yvonne_W]

Hi there,

I'm having the same issue, too. My screen has only been lit on the bottom half for the past couple of days. I've tried waking it, resetting it, and everything else mentioned in the above posts. Now it's gone completely dark, but it still buzzes and seems to be syncing with my phone.

Would you be able to help me as well?

Thank you!

Yvonne

[AlvaroFitbit]

@Yvonne_W It's great to see that you've visited the Fitbit Community!

Thank you for letting me know about this issue with your Charge 3 and for troubleshooting it. I have created a ticket for you too. You will get assistance from Support via email.

Let me know how it goes.

[Wolfmother61]

I am having a similar problem.   My screen is blank.

Thank you

[AlvaroFitbit]

@Wolfmother61 Welcome to the Community. 

Thank you for reaching out. Have you troubleshooted this issue? Please let me know if you have tried the restart instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[Lisaloo12]

Please can I have help on this issue too. Tried resetting with the above instructions and it’s still not working. 

[WilsonFitbit]

Hello @Lisaloo12. Welcome to the community forums. 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. At this time, I recommend reviewing the following thread for tips and suggestions about screen inconveniences. 

See you around. 

[KristyD123]

I have been having the same issue. No display but still syncing with app.

[WilsonFitbit]

Hello @KristyD123. Welcome to the community forums! 

Thank you for the information. If after restarting your Charge 3, the issue has persisted, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Brucie777]

Hi my wife had the same issue, to solve it we just changed the clock face to something else and it came back on, then changed it back to what it was before and it was fine, worth a try 

[WilsonFitbit]

Hello @Brucie777. Welcome to the community forums!

Thank you very much for your great input and thanks for resolving the inconvenience that your wife experienced! 

See you around. 

[avsraj]

Okay thanks 

[WilsonFitbit]

Hello @avsraj. Welcome to the community forums! 

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@avsraj wrote:

Okay thanks 

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We have received your post and I'd like to let you know that it's always a pleasure to assist, but if you have any questions or inquiries, please make sure to post them here or in a new thread.

Also, take into consideration that you can consult our help site if you need assistance. 

See you around. 

[avsraj]

No display my charge 3 ???

[WilsonFitbit]

@avsraj Thank you very much for your reply and for the information.

If you haven't done so, I recommend visiting this thread for tips and suggestions on how to help with display inconveniences. 

Hope this helps.