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No weekly reports

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‎02-05-2019 05:07 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-05-2019 05:07 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I have received no weekly reports or low battery reminder emails since October. Tried unsetting  flag and re setting but still nothing

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‎02-06-2019 04:41

‎02-06-2019 04:41

@SunsetRunner Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that you haven't received your weekly reports. Check your spam and junk folder on your email. Also when was the last time you synced your tracker? If you don't sync periodically then no report will be issued.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-06-2019 08:50

In response to AlvaroFitbit

‎02-06-2019 08:50

Thanks for your response. I have checked spam & junk but no emails. I synced my device only yesterday so maybe I need to wait a few days? How often should I sync?

Sent from my iPad
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