No workout summary

[WendyRia]

So as we all know, we finish a workout by holding down the button and it says something like "boom" then gives a summary of the workout- for runs this will include Pace / Average HR / max HR / distance / calories- etc.

Well, when i finish a workout , i am getting none of this. It has been woring fine for months then all of a sudden, it has stopped.

This has happened with previous fitbit charge 2's but john lewis have kindly changed the fitbit for me on several occasions now , but as this has happened again- surely there is something technical going on??

Helppppppp

Thanks! Wendy x x

[SunsetRunner]

Try a Restart and do it several times if necessary.

[WendyRia]

How do i do a retart please ?? Thanks



Sent from my Samsung Galaxy smartphone.

[kk15405]

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

[HappyBirder]

Thanks! I followed the above steps to  reset my Charge 2.  I am not able to get my workout summaries on my wrist.  Great!