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Not Syncing Real Time

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‎08-11-2018 04:44 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎08-11-2018 04:44 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

Hi my Fitbit charge HR isn't calulating steps on my phone in real time but it is still calulating steps on my watch.

 

I've tried all the usual trouble shooting options but nothing works.

Any suggestions.

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7 REPLIES 7

‎08-11-2018 07:24

‎08-11-2018 07:24

The app does not show real time. You have to sync it.

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‎08-11-2018 08:04

In response to SunsetRunner

‎08-11-2018 08:04

Yes but after you have synced on your phone you should able to see the steps you are doing in real time if you keep your app open and you are exercising.

 

 

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‎08-17-2018 09:03

In response to Reshape

‎08-17-2018 09:03

Mine isn't syncing in real time anymore, either. 

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‎08-18-2018 00:36

In response to Vibrate

‎08-18-2018 00:36

It could be that these problems are being caused by the ongoing bug in the android app that's documented in this thread:

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

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‎08-21-2018 23:19

‎08-21-2018 23:19

I got a new update this morning and it seems that the problem with the real time count and dials reading zero has been fixed.

 

 Thank you Fitbit😊

Best Answer

‎09-19-2019 18:14

‎09-19-2019 18:14

This continues to plague me.  I can get it to sync, but if I let if go past one week, my data is lost.  Frustrating.

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‎03-24-2021 14:09

In response to Reshape

‎03-24-2021 14:09

Still have the real time update issue on my iPhone 

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