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Not able to Pair with android Pixel 4a

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‎10-28-2020 09:12 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

‎10-28-2020 09:12 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

I have rebooted both devices multiple times. I cleared the user data and have rebooted the charge 3. I tried to pair the Charge 3 to my husband's motorola and it will not finish pairing on his device either. Does anyone have alternative fixes? I have spent hours trying to get them to pair. When I try to pair the devices the app says it has found my tacker, but after several minutes of the wheel spinning and 'connecting', it says to try again. I think I have tried it 20 or more times. 

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3 REPLIES 3

‎10-29-2020 04:25

‎10-29-2020 04:25

My Charge 4 pairs, but does not remain paired to my new Pixel 4a. I've had to re-pair it every morning for the last 3 days.

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‎03-22-2021 22:43

In response to rross2

‎03-22-2021 22:43

I have same issue

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‎03-25-2021 05:13

In response to Rosemarie48

‎03-25-2021 05:13

Hello everyone. @Rosemarie48 Welcome to the community forums! 

 

I'd like to let you know that the Fitbit App should work well with any mobile device that meets the requirements listed in this link. Otherwise, there will be inconveniences related to syncing and setup. 

 

For troubleshooting steps about syncing and setup, please visit the following links: 

Why can't I set up my Fitbit device?

Why won't my Fitbit device sync?

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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