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Not charging

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‎04-08-2020 10:50 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎04-08-2020 10:50 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

All I get is either the exclamation or power logo on the battery but it’s not actually charging 

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‎04-09-2020 00:52

‎04-09-2020 00:52

Try going through Fitbit's troubleshooting guide for charging issues at Help article: Why isn't my Fitbit device's battery charging?

 

If the tips in there don't help then, as it says at the end of that guide, it's probably best to contact customer support.

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