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Not connecting to bluetooth

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‎09-20-2022 20:28 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

‎09-20-2022 20:28 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

My charge 4 won't connect to blue tooth... it keeps telling me an app is needed to connect. I have the app, I've force stopped it, I've Uninstalled and reinstalled 10 times, I've reset the watch and nothing is happening. 

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‎09-21-2022 19:03

‎09-21-2022 19:03

@Janice44 , A warm welcome to the Community! Thank you for your message and efforts.

When restarting the Charge 4 do you see the smiley?

 

Please follow these steps, some of which you have already done, but the order is important:

 

  • Restart your Charge 4.
  • Please on mobile device, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
  • Turn off Bluetooth and restart your phone. (switch off and on again).
  • When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.
  • Go on the app. From here, try setting up the tracker as a new device.

Hope this helps

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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