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Not found by phone anymore

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‎01-03-2018 02:20 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎01-03-2018 02:20 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

My phone suddenly won't find my device.. and naturally it's not syncing anymore either. I have restarted my phone, the Bluetooth is on but still not connecting.

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‎01-03-2018 03:19

‎01-03-2018 03:19

Having tried restarting your phone without any luck, try restarting your Charge 2:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
  4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  5. Unplug your tracker from the charging cable.

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8 REPLIES 8

‎01-03-2018 03:19

‎01-03-2018 03:19

Having tried restarting your phone without any luck, try restarting your Charge 2:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
  4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  5. Unplug your tracker from the charging cable.
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‎01-03-2018 06:07

In response to SteveH

‎01-03-2018 06:07

I have the same problem for ages..

Last sync was 22 June, and i can't get it to sync no matter what i do.

So i tried all kinds of different steps, nothing works. I have removed charge 2 from my account and also from bluetooth. And if i want to pair it with another phone, it just doesn't find anything.

Date and time is off by few months, other than that everything works without the app.

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‎01-03-2018 11:51

In response to SteveH

‎01-03-2018 11:51

Thank you very much!!! It worked 🙂

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‎01-16-2018 22:42

In response to SteveH

‎01-16-2018 22:42

If that doesn't work - which it didn't for me with my Charge 2 and HTC One X10, I simply replaced the tracker in the account settings of the Fitbit app. Replacing the tracker re-discovers and re-initialises the connection - and from then on it syncs properly. You don't lose any of the data either.

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‎12-30-2019 08:17

In response to WilliamJMD

‎12-30-2019 08:17

This solved it for me, without losing that days steps etc

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‎12-30-2019 15:07

In response to Igoire

‎12-30-2019 15:07

None of those worked for me.  Now what?

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‎12-31-2019 01:32

In response to technowaysavvy

‎12-31-2019 01:32

@technowaysavvy it might be best to contact customer support via: contact.fitbit.com 

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‎12-31-2019 07:02

In response to SteveH

‎12-31-2019 07:02

thank you, i will contact them

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