Not getting notifications

[Jwuchic4]

My mom has a charge 2. I tried to sync her charge 2 so she can see who is calling and texting. I followed all the steps online and it still doesnt work.

 I sync mine also as we have the same kinda fitbits. Mine works.

Moderator edit: Subject for clarity 

[SteveH]

Could it be that your mom's charge 2 is in "do not disturb" mode? This is turned on / off by pressing and holding the button on the Charge 2

[HeydyF]

Hey @Jwuchic4, welcome aboard! I appreciate you have taken a look at the instructions to set the notifications. As @SteveH mentioned, maybe your mother's Charge 2 is on "Do not disturb". To check it out this, please press and hold the side button. If not, let me ask you this, which phone model is your mother using? Is it a compatible device? 'Cause if it is not, that could be the main reason. So please let me know so I can help you out better. 

I'll be around! 

[Jwuchic4]

I will check to see if her fitbit is in that mode Sunday when I see her.
She has the LG G6
Mine is and LG G5.

[Jaybird143]

I have the Samsung Galaxy S9. The Fitbit is paired and notifications are on.  But I do not get any notifications.  What can I try next?

[Jwuchic4]

She can sync her fitbit but I just cant get it to show her text and whos calling.

[Jaybird143]

Murphy's law strikes again . just after my last post,  it worked.  To cool.

[HeydyF]

Welcome aboard @Jaybird143! Sounds great that you are getting notifications on your Charge 2. Thanks for the update. Please feel free to keep me posted if you have further questions. 

@Jwuchic4 thanks for your reply! Ok, so you have the LG G5. Well, let me tell you that this phone isn't a compatible device, as you can see in this link. However, you can try the troubleshooting in this help article: My Fitbit device isn't receiving notifications from my phone. I can't guarantee but they might work. 

I'll be around! 

[Jwuchic4]

I have been getting them since I started.
I am trying to get my moms to do the same and she has an LG G6. Hers is the
one not getting notifications like text and calls

[HeydyF]

Thanks for your reply @Jwuchic4! Ok, the LG G6 is a compatible device, so your mom shouldn't have any inconveniences with inconveniences, at least that she has her Charge 2 in "Do not disturb mode" So please press and hold the side button on her tracker, to make sure of this. Also, I'd like to know if you have tried the tips on the help article that I previously posted.   

Let me know how it goes!

[MMCGRANE2]

Same here tried everything nothing works

Fitbit does not want to address the problem 

[Jwuchic4]

I will tomorrow