12-31-2018
07:01
- last edited on
09-08-2020
18:22
by
MatthewFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-31-2018
07:01
- last edited on
09-08-2020
18:22
by
MatthewFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
My mom has a charge 2. I tried to sync her charge 2 so she can see who is calling and texting. I followed all the steps online and it still doesnt work.
I sync mine also as we have the same kinda fitbits. Mine works.
Moderator edit: Subject for clarity
12-31-2018 07:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


12-31-2018 07:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Could it be that your mom's charge 2 is in "do not disturb" mode? This is turned on / off by pressing and holding the button on the Charge 2
01-01-2019 08:13
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



01-01-2019 08:13
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hey @Jwuchic4, welcome aboard! I appreciate you have taken a look at the instructions to set the notifications. As @SteveH mentioned, maybe your mother's Charge 2 is on "Do not disturb". To check it out this, please press and hold the side button. If not, let me ask you this, which phone model is your mother using? Is it a compatible device? 'Cause if it is not, that could be the main reason. So please let me know so I can help you out better.
I'll be around!

01-01-2019 13:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

01-01-2019 13:43
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
She has the LG G6
Mine is and LG G5.

01-01-2019 20:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

01-01-2019 20:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have the Samsung Galaxy S9. The Fitbit is paired and notifications are on. But I do not get any notifications. What can I try next?

01-01-2019 20:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

01-01-2019 20:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
She can sync her fitbit but I just cant get it to show her text and whos calling.

01-01-2019 20:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

01-01-2019 20:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Murphy's law strikes again . just after my last post, it worked. To cool.

01-02-2019 05:27
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



01-02-2019 05:27
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Welcome aboard @Jaybird143! Sounds great that you are getting notifications on your Charge 2. Thanks for the update. Please feel free to keep me posted if you have further questions.
@Jwuchic4 thanks for your reply! Ok, so you have the LG G5. Well, let me tell you that this phone isn't a compatible device, as you can see in this link. However, you can try the troubleshooting in this help article: My Fitbit device isn't receiving notifications from my phone. I can't guarantee but they might work.
I'll be around!

01-02-2019 20:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

01-02-2019 20:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I am trying to get my moms to do the same and she has an LG G6. Hers is the
one not getting notifications like text and calls

01-05-2019 07:20
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



01-05-2019 07:20
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Thanks for your reply @Jwuchic4! Ok, the LG G6 is a compatible device, so your mom shouldn't have any inconveniences with inconveniences, at least that she has her Charge 2 in "Do not disturb mode" So please press and hold the side button on her tracker, to make sure of this. Also, I'd like to know if you have tried the tips on the help article that I previously posted.
Let me know how it goes!

01-05-2019 07:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

01-05-2019 07:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Same here tried everything nothing works
Fitbit does not want to address the problem

01-05-2019 15:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

01-05-2019 15:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
