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Not receiving battery low emails

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‎08-17-2019 10:03 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎08-17-2019 10:03 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

I am no longer receiving emails to let me know my battery needs to be charged. Or the email recaps of my friends and how I compare to them with my weekly steps.

 

 

Moderator edit: subject for clarity

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‎08-18-2019 06:04 - last edited on ‎10-13-2025 17:28 by Fitbit Moderator

‎08-18-2019 06:04 - last edited on ‎10-13-2025 17:28 by Fitbit Moderator

It's great to welcome you @medeashaw.

Have you checked your spam folder for these emails? If you haven't, I recommend checking this. Also, I suggest verifying that your Fitbit app is updated by following the instructions in the article: How do I update the app to the latest version?

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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‎08-18-2019 06:04 - last edited on ‎10-13-2025 17:28 by Fitbit Moderator

‎08-18-2019 06:04 - last edited on ‎10-13-2025 17:28 by Fitbit Moderator

It's great to welcome you @medeashaw.

Have you checked your spam folder for these emails? If you haven't, I recommend checking this. Also, I suggest verifying that your Fitbit app is updated by following the instructions in the article: How do I update the app to the latest version?

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-20-2019 14:52

In response to AlejandraFitbit

‎08-20-2019 14:52

Thank you Alejandra! I did the update and that fixed my problem.

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‎08-21-2019 04:15 - last edited on ‎10-13-2025 17:23 by Fitbit Moderator

In response to medeashaw

‎08-21-2019 04:15 - last edited on ‎10-13-2025 17:23 by Fitbit Moderator

Those are great news @medeashaw.

I am glad to hear that your issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-18-2020 12:19

In response to AlejandraFitbit

‎03-18-2020 12:19

I have updated my app and I still am not receiving the low battery emails that I used to receive.  And, I checked my spam folder, and they are not there.  What else can I check?

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