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Not receiving sleep insights on Charge 2

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‎04-24-2019 01:45 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-24-2019 01:45 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Hi everyone! I have been using Charge 2 for more than 6 months now, including tracking sleep. While tracking works fine, I have never been sent a single "sleep Insight", despite having activated the button in the app. Anyone know what might be the problem?

 

Thanks, Aneeta

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‎04-25-2019 08:28 - last edited on ‎04-24-2025 10:22 by Fitbit Moderator

‎04-25-2019 08:28 - last edited on ‎04-24-2025 10:22 by Fitbit Moderator

@Aneeta Welcome to the Fitbit Community! I hope you're doing well! 

I will gladly assist you with your sleep insights. Try logging out from the app, restart your phone and log back in. If the issue persist then disable the option, save and re-enable it a few minutes later.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-26-2019 01:00

In response to AlvaroFitbit

‎04-26-2019 01:00

Hi Alvaro, thanks for your willingness to help!

 

I have tried both your suggestions yesterday, but no sleep insights so far. Maybe too early? How soon can I expect to see insights? 

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