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Not receiving text notifications

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‎05-30-2019 17:22 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-30-2019 17:22 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

I still don’t receive text notifications on my Charge 2. I get call notifications. Very frustrated. 

 

Moderator edit: Subject for clarity 

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‎05-31-2019 13:17

‎05-31-2019 13:17

Hello @Horsefan10 it's nice to see you again participating in our Community Forums, I'm here to give you a hand with your text notifications concern.

 

Seems odd that your device is only receiving call notifications, this is certainly not the way this feature was designed. If you haven't already done so. I suggest you to check our help article: How do I get notifications from my phone on my Fitbit device? and take in consideration all the information that's specified there and let me know how it goes. Also, can you please let me know which mobile device you're currently using?

 

Please keep me posted. 

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3 REPLIES 3

‎05-31-2019 13:17

‎05-31-2019 13:17

Hello @Horsefan10 it's nice to see you again participating in our Community Forums, I'm here to give you a hand with your text notifications concern.

 

Seems odd that your device is only receiving call notifications, this is certainly not the way this feature was designed. If you haven't already done so. I suggest you to check our help article: How do I get notifications from my phone on my Fitbit device? and take in consideration all the information that's specified there and let me know how it goes. Also, can you please let me know which mobile device you're currently using?

 

Please keep me posted. 

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‎05-31-2019 14:00

In response to RicardoFitbit

‎05-31-2019 14:00

Oh wow, it was a setting. After 2 years of not figuring this out, I am sooo happy to have it fixed. Thanks.

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‎05-31-2019 15:21

In response to Horsefan10

‎05-31-2019 15:21

You're welcome @Horsefan10 thanks for your reply and update.

 

I'm happy to know that the information of my previous post resolved your concern, don't hesitate to contact me back if you have any additional questions related to Fitbit. your Charge 2 or our notifications feature. I suggest you to visit our discussion forums and participate too, there are several users who are interested in fitness, healthy eating, better sleep, and I'm sure they will be happy to meet you there.

 

Have a beautiful weekend! Smiley Happy

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