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Fitbit watch deleted workout data

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‎05-29-2019 06:05 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-29-2019 06:05 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

This morning I worked out for 1 hour 20 minutes.  At the end I stopped my fitbit and it showed that I had burnt 436 calories (taking me to a calorie burn of almost 900 so far today).  A few minutes later I checked my watch again and it had taken my calories back down to around 500 - essentially deleting my workout, and it did this before I had synced it to my phone.  Now it doesn't show my workout for today at all.  Has anyone else experienced this and can it be fixed and the workout recovered?  I have a Charge 2.  

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‎05-30-2019 07:34

‎05-30-2019 07:34

@MEBBEY Welcome! It's great to see you around! 

 

Let me help you with your missing activity. This is odd and I haven't experienced this but still I suggest you restart your device by following these instructions. After this you can manually log your activity so you have a record on your account.

 

Let me know how it goes.

Alvaro | Community Moderator

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