help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Setup difficulties

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2019 06:39 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-30-2019 06:39 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

I have a Charge 2 and it starts up with displaying version 22.53.04. It then goes to the www.fitbit.com/setup screen and gets stuck there. Trying to sync it on iphone, ipad or Macbook will just not work. It seems the Charge 2 can not be discovered.

Any tips on how to hard reset the Charge 2 or get it to work?

Pretty useless device if I can not connect to the app or even see the information on the device display?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-31-2019 12:27

‎05-31-2019 12:27

Hi @JonasGotterbarm welcome to our Fitbit Community! I'm glad to help you with your Charge 2 setup difficulties.

 

Seems odd that you're unable to setup your device, even though there's no hard reset for this specific device as per your inquiry, if you haven't already done so, please try the following steps:


1. Restart your Fitbit device. 
2. After your Fitbit device has restarted, reboot your iOS device. 
3. Open the Fitbit app, tap "Join Fitbit,” and then proceed through the setup process. 

For more information on setting up your Fitbit device with the Fitbit app for iOS please go to: How do I set up my Fitbit device? and if necessary, check the troubleshooting steps from our help article: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be here if you need anything else. 

Best Answer
0 Votes